Home / Frequently Asked Questions

Most of the questions arising for usage of this Website and the general terms and conditions will be available here. In case of more doubts, please get in touch with us. We will be more than happy to address your queries.

1) Does Samyama Creations.com deliver Internationally?

• Yes Samyama Creations.com does deliver Internationally. And what’s cool is that you buy the products at the Indian price and just pay for the shipping based on the weight. You can also place bulk orders at sales@samyamacreations.com. Please order from where ever you are!

 

2) What is Samyama Creations Easy Return policy?

• We assure you that all products sold on Samyama Creations.com are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
• For this, return form have to be filled up along with package opening photos and photos of defect/damage etc and send the product back in good condition at your own cost.
• Requests for returns are accepted provided we are intimated about the request within 10 (Ten) days of receipt of the products. (Please note this is only for the apparel sold by Samyama Creations for other sarees and craft products there is no return and no refund as the weavers and the craftswomen are making those on order)
• The product cannot be returned in conditions which indicate that this product has been used, washed, ironed or tampered in any way.

 

3) What is Return or Replacement?

• If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’, you may request for a return or replacement by only paying for return delivery cost. Returns are covered by a 10-Day Replacement Guarantee. (Please note that this is for the apparel sold by Samyama Creations and not on other handicrafts which are custom made, such as Sarees, show pieces etc)
• Replacement is subject to availability of stock. If the product is out of stock, you can choose another product or you can opt for a full refund.. You may, however, look at the existing stock and order a replacement from the same, subject to the same or lower price.

 

4) How do I return an item purchased on Samyama Creations.com?

Returns are easy, simply follow these steps:
You can use the Return Order link from the footer.

• Contact us and provide Order ID details.
• Please ensure that the product return is initiated within 10 (Ten) days of receipt of the article.
• Customer Support will confirm the return request and will inform you about the pickup process.
• Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
• We do charge delivery charges for returns and  replacements/pickups
• We support Replacement across categories in case of the damaged item.
• In case of Refund, the entire amount paid by you excluding shipping and gift charges are transferred to your account. The time taken will be governed by the policies of our payment partner.
• Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount of the same.
• Made-to-order/custom products or international cannot be replaced or returned.

 

5) What is the pickup process? Why I have been asked to ship the item?

• Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
• We arrange for pickup from most of our customer locations. Please follow the instructions you receive by email.
• In case we can’t pick up the item from your location, we will inform you.You can ship the product back to us.
• Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.
• Mention the Return ID on the package so that we can acknowledge your return.
• Note down and email us the courier tracking id for any future reference.
• Refund/replacement will be initiated as soon as we receive the product from you.

 

6) I have requested a replacement, when will I get it?

• Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
• In most cases, the replacement is initiated after the originally delivered item is picked up/received.
• If you don’t get the return within the promised date, contact us immediately.

 

7) Do I have to return the free gift when I return a product?

• The free gift if any is included as part of the item order and needs to be returned along with the originally delivered product.

 

8) What items can I exchange?

• You can exchange an item for the same product in the size/color of your choice within the same price tag.
• We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

9) I have changed my mind and would like to retain the product. What do I do?

• Please call us to cancel your return request immediately and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

10) Creations.com indicates that the return/replacement is not possible? Why?

There are certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame.
• Product is damaged because of use or Product is not in the same condition as you received it.
• Product is tampered with.
• Product is from Sale
• Items that are returned without original packaging, freebies or accessories.
• Items are returned without original receipts and tags.
• Made-to-order / special products/international order cannot be returned or replaced. Which means painted sarees, dhokra products, woven sarees and durries etc cannot be returned.

 

11) What is Samyama Creations Return/Replacement Guarantee?

• If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 10 days of receipt. Please contact us with a return/replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

12) When are Refunds provided?

• We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
• We will endeavour to replace the product with an identical product. We may also offer a similar product of same or lower value as replacement.
• We may suggest issuing you credit note, which can be utilised for shopping from this website within 90 (ninety) days from the date of issue.
• In case you are not entirely satisfied with the replacements suggested, we will refund the entire amount paid by you.
• After confirmation from you, we will intimate our payment partner to initiate refund process. We will keep you informed of this activity.

 

13) I have still not received the refund to my bank account. Why?

• If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.
• Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will be glad to help you.

 

14) How do I cancel an order?

• You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
• An order cannot be cancelled once the item has been delivered to you.

 

15) Why do I see a disabled ‘Cancel’ link?

A disabled ‘Cancel’ link can mean the following things:

• The item is being shipped together with another order of yours.
• The item is non-refundable (eg. e-Gift Vouchers or made-to-order items).
  In any of the above cases, you can get in touch with our Customer Support for more information.

 

16) How long will it take to process my cancellation request?

• Once you request the cancellation of item(s) in your order, it will take us a maximum of 4-6 business days to cancel the order and initiate procedures for replacement / refund. You will be notified of the same by email.
• If the Order Status shows the item(s) in your order as ‘Shipped’, we cannot cancel the order
• The refunded amount will be made available as per the terms of the finance partner.
• However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the bank directly in case of any delays post confirmation of cancellation / refund by Samyama Creations.

 

17) What are the delivery charges?

• Delivery charges vary depending on the value of the shopping cart.
  We charge a sum of Rupees as Delivery Chargses for each order below or equal to Rs 2000/-. There is no shipping charge for orders having value greater than Rs 2000/-.

 

18) Why does the delivery date not correspond to the delivery timeline?

• It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

 

19) What is the estimated delivery time?

• It’s as per our shipping partner’s estimated delivery time.
• Estimated delivery time depends on the following factors:
• The product.
• Product’s availability.
• The destination to which you want the order shipped.
• Some hand painted or hand woven products can take 15-30 days. Order ahead of time.

 

20) Are there any hidden costs (sales tax, Octroi, etc) on items?

• There are NO hidden charges when you make a purchase on Samyama Creations.com other than GST. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.Delivery charges are not hidden charges and are charged extra depending on the shipping policy.

 

21) Why does the estimated delivery time vary?

• You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your geographic location and destination, and the courier partner’s time-to-deliver in your location.
  Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

 

22) Samyama Creations.com does not/cannot ship to my area. Why?

• Samyama Creations uses the services of Shipping Partners for shipping its products. Delivery is governed by shipping partners policies Please enter your pin code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location. If you haven’t provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.Whether your location can be serviced or not depends on:
  Whether our shipping partner ships to your location.
  Legal restrictions, if any, in shipping particular products to your location.
  The availability of reliable courier partners in your location.
  At times couriers prefer not to ship to certain locations. This is entirely at their discretion.

 

23) I need to return an item, how do I arrange for a pickup?

• Returns are easy. Fill up and submit a return form to initiate a return. You will receive an email explaining the process, once you have initiated a return. We will facilitate the pickup of the item. In case the pickup cannot be arranged, you can return the item through a third-party courier service.

 

24) What do the different tags like “In Stock”, “Available” mean?

• ‘In Stock’
  For items listed as “In Stock”, we mention the delivery time based on your location pin code (usually 2-6 business days in areas where standard courier service is available). For other areas, orders may be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. This is at the sole discretion of Samyama Creations.org.
• ‘Available’
  We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
• ‘Preorder’ or ‘Forthcoming’
  Such items are expected to be released soon and can be pre-booked by you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
• ‘Out of Stock’
  Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
• ‘Back In Stock Soon’
  The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.
• ‘Temporarily Unavailable’
  The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
• ‘Permanently Discontinued’
  This product is no longer available because it is obsolete and/or its production has been discontinued.